Rx Outreach

Running out of daily meds because they took 10 days to ship my order is unacceptable. I always pay $50 for overnight shipping because I have no idea how long it will take them to "process" my order before they actually ship it.

The worst thing is calling three times in a day and getting three DIFFERENT answers. Two days ago I was told my order would ship that day. I did not. Yesterday I was told the same.

Still not shipped. Today I was told my order "just finished processing", but wouldn't ship until tomorrow. The first two months I ordered from them, everything went as expected. Since then I've been run around with dozens of different answers as to why my RX hasn't shipped, and they usually say "it will ship today".

Then I call the next day and get the same vague runaround. No complaint department that I can find, and very few knowledgeable employees on the phone. Phone wait times can be over an hour as well.

A carelessly run organization. Especially considering how important their chosen service is to people.

I've had a disappointing experience with this service, and I want to share my thoughts to help others avoid similar frustrations. I've been using this service for seven months now, and unfortunately, the issues I've encountered have only worsened over time.

Initially, I attributed the problems to growing pains, hoping they would improve.

However, they have persisted and become increasingly troublesome.

For the first three months, they consistently sent one prescription but not the other, I was met with confusion and misinformation when I contacted them for assistance. Their customer service was also a source of frustration. Waiting on hold for an hour only to receive assistance from someone who didn't seem to know what they were doing became a recurring issue. Sometimes, I'd discover days later that my prescription still hadn't been shipped.

Thankfully, I eventually connected with the capable and helpful Operations Manager, Erika.

For a few months, she personally managed my account, and things went smoothly. However, it's become apparent that Erika is likely overloaded, as she no longer responds to my calls or emails.

Their only way to verify if my prescription has been sent is when they send me a text with a tracking number. Every month, I'm required to reauthorize them to charge my credit card and send them a reminder email to fill my prescription. Sadly, more often than not, the fulfillment date comes and goes without any notification that my prescription has been filled, forcing me to contact them once again.

Despite my efforts to reach out to someone other than Erika, I've received no response.

It's worth noting that when I do manage to contact Erika, I receive a text message with a tracking number promptly. Unfortunately, the tracking number frequently doesn't work, leaving me in the dark about the whereabouts of my medication.

What's particularly frustrating is that the shipping label is often created 3-4 days before the package actually leaves the facility. Lately, I've noticed they generate shipping labels the day before they fill the prescription. This appears to be a deceptive tactic to give the impression that the prescription is ready, rather than being honest about the delay.

My current situation is that today is Tuesday.

I have tried to contact Erika and Edwin(Call Center Supervisor) by phone and email: Last Thursday, Saturday, and Monday with no response. I did reach customer service today and was forced to pay $55 to overnight my prescription. This could have been avoided by the least amount of customer service. This company was bad and is getting worse.

Their customer and employee reviews are consistent with that.

My experience with this service has been marked by confusion, inconsistency, and a lack of transparency. I hope this review serves as a cautionary tale for others considering their services.

Extremely inconsistent with processing and shipping. Which is their most important responsibility.

I pay an extra $50 for expedited shipping and still run out of meds some months because they took so long to process and actually ship my RX. Some months they process and ship within 48 hours, some months it's 10 days! Can't get a straight answer from anyone there. The worst part is reps often lie just to get off the phone.

I was told my order would be shipped two days ago, and then told it would ship yesterday. Today the rep said it didn't "process" until today, and wouldn't ship until tomorrow. Different answer every time I call. Which is a process in itself with the long wait times.

Paying $50 for overnight shipping only to receive my order 10 days after they received the RX is unacceptable. Even more ridiculous that they can't give any reason why this simple transaction is so difficult and inconsistent.