Rx Outreach Reviews and Complaints | rxoutreach.org @ PissedConsumer Page 2

Calvin C Uqz

Out of medication again!

Nov 10, 2021

1.0

For the third or fourth time I am out of my medication and waiting on RX outreach. New script from doctor was sent in a week ago. They are so SLOW and incompetent! BUT this is serious! Too many patients are running out of their meds! Email or call one of their main persons: Bridgette Sims Outreach Coordinator 314-627-**** bridgette.sims@***.org They need to know that they need some type of management!

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Cons:

Bad communication and super slow shipping

Preferred solution: Deliver product or service ordered

User's recommendation: Find another company!

Anonymous

Guest-2702458

Mandan, North Dakota

Poor customer service,poor resonse time mixup on order

Jul 21, 2021

2.6

I called Monday i was supposed to be 3 meds found out later i was billed for 4 called back to cancel order thought i had it straightened out but later found they had debited my checking account for 4 meds.. I no longer take atorvastatin. I called to see if I could return the atorvastatin but was told I had to speak to a supervisor which would call me back within 24 hours good luck on that one too many cooks spoil the broth. . makes me wonder broth. it appear the left hand does not

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User's recommendation: avoid

Anonymous

Guest-2395418

Millville, New Jersey

CALL ME, CALL YOU, WHO CALLED WHO?

Jan 26, 2021

3.0

I WAITED 33 DAYS FOR ONE OF THE PAIN MEDICATIONS THAT I GET. I HAVE BEEN ON HOLD FOR YEARS. I AM ONE OF THOSE PEOPLE WHO CAN NOT AFFORD MEDICATION FROM TRADITIONAL SOURCES, SO I GO HERE AND PUT UP WITH THE ABUSE. THAT IS ALL THIS IS. NO ONE HERE HAS ANY IDEA WHAT IT IS LIKE TO LIVE WITH PAIN SINCE THEY WERE 5 YEARS OLD. THAT'S RIGHT FIVE. I AM NOW 70. I HAVE ON MANY OCCASIONS TOLD THEM THAT I WISH THIS PAIN ON THEM. THEY DO NOT RELATE, THEREBY, THERE IS NO EMPATHY.

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User's recommendation: IF YOU CAN AFFORD IT OTHERWISE THEN IT IS UP TO YOU...

Anonymous

Guest-2309078

Complaint

Nov 28, 2020

2.5

Going on a month now to receive my refills. Cant even get through on the automated telephone system as their voice prompts and number keys don't register ......UNACCEPTABLE! Have been using them for the last 5 years.....guess it is time to change....

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Pros:

Low prices

Cons:

Bad communication and super slow shipping

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid....

Kevin W Ohr

Called for prescription refill and lady was very rude and not concerned about my needs; said prescription was out of stock and I informed her that it was a Rejection medication I called in last Friday

Nov 02, 2020

3.4

And all she said there was nothing she could do for me. The order was put on hold this past Friday

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Preferred solution: Deliver product or service ordered

Resolved

Don B Dqf

Resolved: Waiting for Rx refill for more than 10 weeks.

Aug 11, 2020

2.2

Updated by user Sep 10, 2020

Company fixed the issue and I have been provided with product or service ordered. 15 days after RcOutreach had received their resupply, I received my Rx in the mail. No compensation for the very long delay of necessary medication..

Updated by user Sep 10, 2020

No one contacted me when the medication arrived at RxOutReach.I called them and reminded them that I was promised that they would ship the Rx overnight once a supply had come in. They did not.About 15 days after RcOutReach had received a supply, I received my Rx in the mail.I was in moderate to severe pain with trouble breathing every day for about 12 weeks while RxOutreach arranged a resupply of the medication and to ship it to me.Their communication with me was not good.I had to call them many times.They did not keep their promise to ship the Rx quickly to me.I have to decide if I will rely on RxOutreach for necessary medications in the future.

Original review Aug 11, 2020

Still waiting for RX refill for more than 10 weeks. Patients cannot rely on RxOutreach to fill necessary medications. I have been in severe pain for 10 weeks now.

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Pros:

Price

Cons:

Never delivered
Time lapse from refill to receipt
Did not address issues

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid RXOutreach for necessary medications.

1 comment

Guest-1982198

Feb 10, 2021

Backorder on my prescription happened again in December 2020. RxOutreach did not learn any lessons from the last occurrence and did not fix the issue in their supply chain.

I left RxOutreach immediately so that I could get my medication from more reliable sources. Do not trust RXOutreach to provide critical medications.

Reply

Helpful

Debbie M Yam

Lapse in time from refill to processing to being sent.

Jun 01, 2020

3.3

I have been using RX Outreach for several years and have noticed a decline in service over the past year. One of my scripts is a controlled substance and CSs are only sent out twice a week. They cannot/will not process my refill before the refill date. If I had immediate access to this drug I could understand this. However, consider my refill date falls in between those two days a week, add a weekend in and delivery time I am always out before receiving my refill. 3 - 5 business days from them to me. I pay ahead so that doesn't hold up processing and I always get a call telling me it cannot yet be filled and in the past several refills (90 days) when I try to pay the amount is incorrect which would hold it up. I call and am put on hold for long periods. 55 min, 40 min and do not always get the option of having a return call. I have had a rep speak rudely to me telling me I wouldn't run out...well, yes I will. Count...and consider the 2 days a week my order is sent out and the delivery time. oh yes, I run out. This should not be difficult to understand.

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Pros:

Online ordering
Price

Cons:

Time lapse from refill to receipt

Preferred solution: Let the company propose a solution

1 comment

Guest-1873063

Jun 05, 2020

The regular blood pressure meds,etc. generally come efficiently UNLESS there is a new prescription/ change of dose, etc.

then it’s phone purgatory. You can call for days and cannot see the issue online -shows as “processing “. Once I needed a 15 pill low dose controlled substance. It took 2 months and several calls, faxes with picture ID, etc.

to receive my prescription. It’s a dollar a pill for a drug that’s generic and out off patent for 60 years in a regular drug store but agony on RX to get. Bottom line: if you have an issue -ask your Doc or NP to resend the prescription to them.

Otherwise, they are the least expensive option out their for traditional meds. Good luck with your situation.

Reply

1

Anonymous

Guest-2022029

Phoenix, Arizona

ORDER CIALIS 20MG

Jun 29, 2020

1.7

ORDER # 5565**** */19/20 WERE HIS MY ORDER USPS Tracking 927489****549019****72 IS INVALID

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George E Zwo

George E Zwo |

Oscoda, Michigan

Can not get my order help. need asap will not ship !!

Apr 22, 2020

1.9

Updated by user Apr 22, 2020

NO 04/22/2020

Updated by user Apr 22, 2020

As of now rx has not tried to contact me. I do not think they care~!!

Original review Apr 22, 2020

I have talked to cust service three time in the last week to get losartan 100mg, last rec 0n11-14-2019. 90ctPLEASE HELP PS LAST call 04-17-2020

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1 comment

Guest-1873087

Jun 05, 2020

Look online and see if they have the wrong payment info. Check your charge/ debit card expiration date or bank transfer #’s again.

Call Customer Service and if you cannot reach them due to high caller volume, they usually say “press 1 to get a call back” press “2” to leave a message. If that doesn’t work, email them under general questions with your name address and needed prescription. Lastly, as an option, call CVS or Walmart or other chain store with a pharmacy to see if they have a coupon on their computer that can reduce the cost. Then ask your Doc to send the prescription via fax or through their emed computer program.

Ask the doctor to make the prescription for only 1 month ( to send to a local pharmacy) while you are working on getting It from RXOUTREACH. This will be cheaper and hopefully you can afford 1 month. I have been successful using each one of these tactics depending on what minor issue held up my losartan. Do the customer service/ checking your payment info online today.

Don’t wait if within an hour or 2 If you don't reach RXOUTREACH ! Call your Doc/ nurse practitioner/ or clinic and tell them they must call in or fax or emed through the internet your prescription for one month today!!! They (RXOUTREACH) don’t care what meds you get st your home state pharmacy, so you’ll get the 3 months anyway. So far this is my 3 year experiences with the site.

90% of my orders go flawlessly. The 10% that don’t gi through show a serious lack of customer support and is extremely upsetting.

I continue with them because it is a tiny amount for a 90 day order. Good Luck!!!!

Reply

1

Anonymous

Guest-1945689

West Bend, Wisconsin

Customer

May 24, 2020

1.1

While "trying" to do the right thing, these guys are incompetent. When it comes to dispensing medications "competence" is important. They dont' do what they say they are going to do, they do NOT answer the phone or return inquiries, they screw up orders, they are NOT on time with shipping. If you are ordering something like Viagra it might work. However, if your life depends on your meds, you better have a back up plan. 4 out of 5 times these guys are going to let you down!

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User's recommendation: Have a back up plan - chance are RXOutreach will screw it up

John E Rol

Horrible company

Apr 02, 2020

1.0

Several times they charged me for a medication and it would come in so late that I would have to buy it somewhere else defeating the whole purpose so I wouldn't run out and the most recent one has been on hold for 60 days even though they charged me this is the worst company ever stay away from it and get a GoodRx card that was my second go to option it's a little pricier but it's a lot cheaper than normal even with my insurance which is trash.. but whatever most are.. like I said stay away from this company they are garbage!!! I can't stress this enough do not go through these people you will tear the hair out of your head even if your bald like me.

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Loss:

$25

Cons:

To many to fit here

Preferred solution: Full refund

User's recommendation: DON'T BUY FROM

Craig S Mje

Over priced and couldn't get a human on the line

Apr 06, 2020

1.0

Rx charged 3 times the amount charged by my local pharmacy ( 120.00 vs 360. ) Tried to cancel when I received an email listing their charge to my account . Called their offices was on hold for 30 min , was given the option to have them call back , chose that . No call back . Will dispute charge and refuse delivery.

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Loss:

$360

Cons:

Over priced

Preferred solution: Full refund

User's recommendation: Do not use .

Anonymous

Guest-1928878

Seminole, Florida

CALLS DO NOT WORK. TRY COMPUTER.

May 15, 2020

4.0

I NEED A RENEWAL FOR

RUSUVASTATIN DESPERATELY. WAITING A LONG TIME FOR RENEWAL. WHEN I CALL, IT TAKES FOREVER FOR AN AGENT TO RESPOND TO MY CALL. CANNOT GET THIS STRAIGHTENED OUT EVEN THO THEY HAVE MY CHARGE CARD.

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User's recommendation: phones and computers do not work to get medications.

Tara S Cml

If no insurance and you can afford to wait, prices are great

Jan 18, 2020

2.8

Updated by user Jan 18, 2020

Meant email, not fax

Original review Jan 18, 2020

I have had many issues over the years with RX outreach. Mostly timely delivery. Faxed RX take 48 hours for them to see. Controlled substances ship 2 days a week only. Invariably something always happened and I had to pay for expedited shipping. This last time, all was going well. I paid (I thought. Nope, needed to call. Spent 2 hours holding. Had called as soon as they opened. Hung up, after asking them to call me back. Of course no call back. Did the same thing again. Left a message but also emailed giving all my CC info and to send immediately. Had to get another RX and pay much higher cost elsewhere. Meds have finally been mailed, some 12 days after I sent the fax. Thank goodness my insurance finally kicked in. More costly but no more RX outreach.

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Loss:

$60

Pros:

Discount prices of medications
Price

Cons:

Any part of rx outreach
Iam unable to receive them
No i did not like

Reason of review:

Order processing issue

Preferred solution: Let the company propose a solution

Cora A Siq

Not Sure

Jan 28, 2020

3.3

I have been trying to contact RX Outreach for the past 4 weeks; leaving a message for call back, in their system left for them to contact me; their email system to have them get back with and listing my issues. This is January 28, 2020 and tried again today and am on hold for too long.

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Reason of review:

Poor customer service

Preferred solution: Have someone contact me as I cannot contact them; I leave call backs and never get contacted; just have someone contact me.